Corporate body:
NUCIDA LLC
8 The Green
DE-19901 Dover, Delaware
United States of America
Email: privacy@nucida.com
In terms of any questions, please send your message to the email address provided above or use the convenient email form below.
At NUCIDA we value your privacy and are committed to protecting and processing your personal information responsibly.
This privacy statement describes how NUCIDA collects, uses, and shares personal information about consumers and other individuals within our clients, business partners, supplier and other organizations with which NUCIDA has or contemplates a business relationship.
It applies to NUCIDA Corporation and NUCIDA subsidiaries except where a subsidiary presents its own statement without reference to NUCIDA’s.
Where we provide products, services, or applications as a business-to-business provider to a client, the client is responsible for the collection and use of personal information while using these products, services, or applications. This collection and use is covered
by the client’s privacy policy, unless otherwise described. Our agreement with the client may allow us to request and collect information about authorized users of these products, services, or applications for reasons of contract management. In this case, this privacy
statement, or a supplementary privacy notice, applies.
We may provide additional data privacy information by using a supplementary privacy notice.
This section describes the various types of information that we collect and how we use it.
It includes information on Your Account, NUCIDA Websites, NUCIDA Applications, Cloud and Online Services, Marketing, Contractual Relationships, Support Services, Protecting You and NUCIDA, NUCIDA Locations, Recruitment and Former Employees, Conducting our Business
Operations, Cookies and Similar Technologies, and Children.
The information that we collect and use may include profile information, interactions on webpages, marketing preferences, information to investigate malicious activities, recordings or transcripts of your conversations with us for support purposes, information to
improve our business operations, and more.
You can create an account with NUCIDA by creating an NUCIDAid. An NUCIDAid provides NUCIDA with your name, email address, mailing address, and related information that you may provide. We may require an NUCIDAid for certain services, such as the use of NUCIDA
Applications, Cloud and Online Services.
We may also store your details from business contact information that you provide to us, or that we collect from your organization, our Business Partners, or our suppliers.
Our websites offer ways to communicate with you about us, our products, and services. The information that we collect on websites is used to provide you with access to the website, to operate the website, to improve your experience, and to personalize the way
that information is provided to you. If you visit our websites without logging in with an account, we may still collect information that is connected to your website visit.
For more information on the technologies that we use to collect website information, and setting your preferences (see paragraph Cookies and Similar Technologies).
Our cloud and online services include “as-a-service” and desktop applications, mobile applications (or apps), and NUCIDA Learning services. We collect information about the use of these services, such as pages you view or your interactions on that page, to improve and develop our services and to generate technical and market insights. We may require an NUCIDA ID for the use of our cloud and online services (see paragraph Your Account).
Subject to your preferences, we use the information that we collect to communicate with you about relevant products, services, and offerings. We also use this information to personalize your online experience with our content and advertisements and to develop internal marketing and business intelligence. You can select Unsubscribe link at the bottom of each marketing email. To review or set your preferences regarding the information that we collect about you online on our websites, select Cookie Preferences in the website footer.
A contractual relationship is created when you order a trial, or a product or service from us. While we mainly provide our products and services to businesses, individuals may also enter into an agreement with us directly as a client. We may collect any information that is reasonably necessary to prepare for, enter, and fulfill, the contractual agreement.
When you contact us to request support, including through LiveChat, we collect your contact information, problem description, and possible resolutions. We record the information that is provided to handle the support query, for administrative purposes, to foster our relationship with you, for staff training, and for quality assurance purposes.
We may collect and use information to protect you and NUCIDA from IT security threats and to secure the information that we hold from unauthorized access, disclosure, alteration, or destruction. This includes information from our IT access authorization systems, such as log-in information.
When you visit an NUCIDA location, we collect your name or business contact information (see paragraph Your Account), and, in some cases, information from a government issued ID. This information is collected for access management and to protect the security and safety of our locations and employees.
We are constantly searching for new talent for our organization, and we collect information about job applicants or prospective candidates from several sources. Applicants are referred to the Talent Acquisition Privacy Notice for more information. When an employee leaves NUCIDA, we continue to process information that is related to them for any remaining business, contractual, employment, legal, and fiscal purposes, including the management of pensions to the extent handled by NUCIDA.
We collect and use information to improve our business operations, systems, and processes. For example, information may be used to conduct, maintain, audit, and optimize our operations, to protect our assets and employees, for product development, and to defend our rights.
When you visit our websites, cloud and online services, software products, or view our content on certain third-party websites, we collect information regarding your connection and your activity by using various online tracking technologies, such as cookies, web beacons, Local Storage, or HTML5. Information that is collected with these technologies may be necessary to operate the website or service, to improve performance, to help us understand how our online services are used, or to determine the interests of our users. We use advertising partners to provide and assist in the use of such technologies on NUCIDA and other sites.
Got a question? Drop us an email! We’re here to help and will get back to you as soon as possible. Just fill in the fields marked with an asterisk; they’re the must-haves!
